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Make it Custom offers free domestic shipping on orders $150+, and flat fee shipping of $7.99 on orders under $150.00. The method with which your order will ship is determined by our shipping department upon the packing of your order.

We are unable to accommodate order comments with specific shipping instructions such as "drop over fence" or "leave on back porch".

Make It Custom is not responsible for any lost or stolen packages that are marked as "Delivered".

Make It Custom does not refund shipping costs due to weather related delays or other extenuating circumstances

At Make It Custom, quality craftsmanship is our guarantee and we take full ownership of the quality of the products we produce for our customers. While most of our products are made-to-order and personalized for you, we will accept returns or exchanges within 30 days of your order if there are defects. If you have an issue with an order you have received, please  contact us with your order number and details about your concern. As a customer service focused company, we will personally and thoughtfully address your concern and promptly process your return or exchange if necessary.